Strategic Conflict Resolution & Workplace Mediation
Mastering Workplace Mediation: The Complete Framework for Navigating Conflict, Facilitating Dialogue, and Securing Resolution
A highly interactive 3-day training providing the theory, principles, processes and practical skills required to manage workplace disputes through effective mediation.
9th – 11th November 2026 Live Online
Key Learning Outcomes
By the end of this training, participants will be able to:
Understand the theories, causes, and effects of workplace conflict and recognize how it escalates.
Apply the principles, process, and ethics of mediation and understand the mediator's responsibilities.
Distinguish between positions and underlying interests using principled negotiation concepts.
Use effective active listening, reframing, mirroring, normalising, and reality testing techniques.
Conduct effective pre-mediation contact, build rapport, and establish critical confidentiality.
Guide participants toward solutions, record agreements appropriately, and draft Heads of Agreement.
Why You Should Attend?
This programme is deliberately practice-led, ensuring you leave with the confidence to handle difficult workplace disputes.
Practical Capability
Move beyond theory and practise the actual process of workplace mediation through role plays.
Understand Conflict
Explore why conflict develops, how it escalates, and the financial/human costs it can create.
Handle Conversations
Learn how to establish rapport, explore perspectives, and guide participants toward dialogue.
Complete Process
Understand the full journey from pre-mediation contact to joint meeting and finalized agreement.
Training Agenda
3-Day Comprehensive Programme
- What is conflict and the escalation of conflict.
- Causes of Conflict: The Moore Circle & Perceptions.
- Effect of Conflict: The Amygdala Hijack & Thomas-Kilmann.
- What is Workplace Mediation vs Employment mediation.
- Principles and responsibilities of the Mediator.
- Positional Bargaining vs Principled Negotiation.
- Body Language, Active Listening & Obtaining Information.
- Reframing, Mirroring, Normalising, and Reality Testing.
- Managing emotions and putting yourself in their shoes.
- Structure and stages of a workplace mediation.
- Making appropriate contact before mediation.
- Preparing for the mediation process and requirements.
- Establishing confidentiality and explaining the role.
- Rapport building and exploring their perspective.
- Preparing the participant for the Joint Meeting.
- Demonstrations, Role Play Practice & Feedback loops.
- Preparing for the Joint Meeting (Venue, Timing).
- Identifying potential power imbalances.
- Mediator’s Opening Statement & Setting the Agenda.
- Participants' Opening Remarks & Working Through Issues.
- Generating Options, Future Focus, and Individual Check-Ins.
- Demonstration and multiple Role Play Practices.
- Record Agreements as they happen and Conciliatory Gestures.
- Drafting, Sharing, and Practicalities of the Agreement.
- Whether, and When a review should take place.
- How the review should be conducted.
- Closing the mediation process effectively.
Who Should Attend?
- HR Directors, HR Managers & HR Business Partners managing complex employee relationships.
- Employee Relations, Legal & Compliance Professionals involved in resolving workplace disputes.
- Learning & Development and People & Culture Managers building healthier organizational cultures.
- Line Managers, Department Heads & Senior Managers responsible for managing workplace relationships directly.
- Internal Mediators & Occupational Health Professionals seeking to develop practical workplace mediation capabilities.
Investment & Registration
Event Code: CS-CRWM-005 | 9th – 11th November 2026
Live Virtual Attendance (Online)
Delegate 1
USD 1,495Book 1 delegate
Online Rate
Group
USD 1,195Book 2 to 4 delegates
Online Rate · Best Value
Corporate
USD 1,045Book 5 or more
Online Rate · Excl. taxes
Enrollment Request
Payment is required within 5 working days of receiving the invoice.