How do leaders close the trust gap in global workplace?
Built for professionals who refuse miscommunication and demand high-trust, high-performance teams
14th – 15th September 2026 Dusit Thani Hotel, Dubai, U.A.E. & Live Online
Key Learning Outcomes
By the end of this training, participants will be able to:
Understand how trust is perceived across cultures and the deep relationship between communication, trust, and organizational culture.
Identify communication patterns that erode trust (ambiguity, inconsistencies, silence) and apply frameworks to communicate with clarity.
Manage difficult conversations, feedback, and expectations without damaging relationships, while understanding the 18 types of conflicts.
Learn to use the T.R.U.S.T Framework and establish team norms that reinforce psychological safety and sustainable performance.
Training Agenda
2-Day Comprehensive Programme
- Improving clarity in everyday communication.
- Practical frameworks to set expectations explicitly.
- Based on the Hawkins Model of Communication.
- Developing skills to manage tension and broken expectations.
- Structured conversation model to address issues directly.
- Addressing 18 types of conflict while maintaining respect.
- Deliver clear, constructive feedback that strengthens trust.
- Separating behaviour from judgment.
- BIC Methodology to promote accountability.
- Concrete actions to establish clear communication norms.
- Address trust breakdowns early.
- Creation of a personal and team communication action plan.
- How trust is built, lost, and repaired across cultures.
- Examining hidden communication patterns that erode trust.
- Identifying gaps within your own organization.
- How everyday behaviours shape organizational culture over time.
- Analyzing real workplace situations of unintentional mistrust.
- How situations could have been handled differently.
- What psychological safety looks like in practice.
- Encouraging openness vs. silencing people.
- Techniques for constructive disagreement without defensiveness.
- Diagnostic framework: Lack of clarity, avoidance of conflict, mixed messages.
- Using the T.R.U.S.T Communication Framework (Truth, Relationships, Understanding, Specifics, Tracking).
Who Should Attend?
- C-suite Executives, Senior VPs & Directors demanding high-trust, high-performance teams.
- Managers & Department Heads looking to handle tough conversations like a boss.
- HR & L&D Professionals aiming to fix culture without big transformation budgets.
- Sales, M&A, and Operations Managers who want clean messaging for clean results.
- Entrepreneurs & International Relations Managers navigating hybrid, global, cross-cultural chaos.
Why You Should Attend?
Say goodbye to confusion, rework, and passive-aggressive chaos. Clean messaging = clean results.
Trust = Currency
No trust → no speed, no execution. Fix that, you unlock productivity instantly and stop communication leakage.
Lead with Clarity
Cut ambiguity. Set expectations sharp. People deliver better when they actually get it. Handle tough conversations like a boss.
Psychological Safety
Build real psychological safety (not a buzzword). Teams speak up → better ideas → fewer blind spots → smarter decisions.
Framework-Driven
T.R.U.S.T + BIC = plug-and-play tools you use immediately. No academic drama. Fix culture without big budgets.
Investment & Registration
Event Code: CS-TGW-005 | 14th – 15th September 2026 | Dusit Thani Hotel, Dubai, U.A.E. & Live Online
Delegate 1
USD 895Book 1 delegate
Online Attendance
Group
USD 795Book 2 to 4 delegates
Online Attendance · Best Value
Corporate
USD 695Book 5 or more
Online Attendance · Excl. taxes
Delegate 1
USD 1,995Book 1 delegate
Early-Bird - Book by 30th August 2026
Group
USD 1,795Book 2 to 4 delegates
Early-Bird - Book by 30th August 2026 · Best Value
Corporate
USD 1,595Book 5 or more
Early-Bird - Book by 30th August 2026 · Excl. taxes
Enrollment Request
Payment is required within 5 working days of receiving the invoice.